Legal Notice

This Legal Notice provides information regarding the use of the UN1K website and explains the responsibilities of customers and UN1K in relation to order information, delivery, customs procedures and circumstances that may affect the fulfilment of an order.

UN1K LTDA
CNPJ: 62.293.792/0001-97
Registered in: Brazil
Address: Rua Abóbora, Curitiba, PR, 81590-100, Brazil
Email: support@un1kstore.com

1. Customer Responsibility for Order Information

Customers are responsible for providing complete, accurate and up-to-date information when placing an order.

This may include:

• Full name;
• Delivery address;
• House or building number;
• Apartment or unit number, where applicable;
• City or town;
• Postcode;
• Email address; and
• Any other information reasonably required to process and deliver the order.

Customers should carefully review all information before completing their purchase.

Incorrect, incomplete or inconsistent information may result in:

• Delivery delays;
• Failed delivery attempts;
• The parcel being held by the carrier;
• The parcel being returned to the sender; or
• Additional arrangements being required to complete delivery.

Where a delivery problem is directly caused by inaccurate or incomplete information provided by the customer, UN1K may be unable to guarantee successful delivery or may require additional shipping arrangements.

Any additional costs or re-shipping arrangements will be handled in accordance with applicable law and the circumstances of the order.

Nothing in this section limits any statutory rights available to consumers.

2. Customs and Import Procedures

Orders delivered to the United Kingdom may be subject to customs procedures, inspections or other import requirements.

Where applicable, customs authorities or carriers may request additional information or documentation necessary to process an international shipment.

Customers are responsible for providing any information reasonably required from them to facilitate the delivery or customs process.

UN1K will provide reasonable assistance where a customs or delivery issue arises in connection with an order.

Customs decisions, inspections, delays and clearance procedures are carried out by the relevant authorities or carriers and are outside UN1K's direct control.

3. Delivery and Carrier Responsibility

After an order has been dispatched, delivery is carried out through the relevant shipping or logistics provider.

Tracking information may be provided to the customer where available.

Delivery times may vary depending on the destination, shipping method, carrier operations, customs processing and other circumstances affecting the logistics network.

For information regarding estimated delivery times, please refer to our Shipping Policy.

If an order is delayed, missing or appears to have been lost, customers should contact UN1K at:

support@un1kstore.com

We may contact the relevant carrier or logistics provider to investigate the issue.

Where an order is confirmed as lost or otherwise undelivered, UN1K will take appropriate action in accordance with applicable law and the circumstances of the order.

4. Circumstances Outside Our Reasonable Control

UN1K will not be responsible for delays or interruptions caused by circumstances that are genuinely outside our reasonable control, where applicable under law.

Such circumstances may include:

• Strikes or industrial action;
• Severe weather;
• Natural disasters;
• Transport disruption;
• Customs inspections or processing;
• Government restrictions;
• Major interruptions to international shipping;
• Widespread technical or infrastructure failures; or
• Other events that could not reasonably have been prevented or avoided.

Where such circumstances occur, UN1K will take reasonable steps to minimise their impact and, where appropriate, assist customers in relation to affected orders.

This provision does not remove or limit any mandatory rights or remedies available to consumers under UK law.

5. Website Information

UN1K makes reasonable efforts to ensure that the information published on its website is accurate and up to date.

However, information may occasionally contain errors, omissions or technical inaccuracies.

We may correct errors and update website information when reasonably necessary.

Product availability, prices, descriptions, promotions and other commercial information may also be updated from time to time.

Changes made after an order has been accepted will not affect the contractual rights applicable to that order, except where permitted or required by law.

6. Third-Party Services

UN1K may rely on third-party service providers to operate certain aspects of the website, payment processing, shipping, delivery, technology, hosting and other services.

Third-party providers may operate under their own terms and policies.

While UN1K will take reasonable steps to work with reliable service providers, certain aspects of third-party services are outside our direct control.

Nothing in this section limits any legal rights or remedies available to consumers in relation to products purchased from UN1K.

7. Consumer Protection

Nothing in this Legal Notice is intended to exclude, restrict or limit any statutory rights available to consumers under applicable UK law.

Where applicable, consumers may have rights relating to:

• Delivery;
• Cancellation;
• Returns;
• Refunds;
• Faulty goods;
• Misdescribed goods;
• Quality and fitness for purpose; and
• Other protections provided by applicable consumer legislation.

If any provision of this Legal Notice conflicts with a mandatory legal right, the mandatory legal right will prevail.

8. Limitation of Responsibility

UN1K will take reasonable steps to fulfil orders and provide the Services described on our website.

However, we cannot guarantee that every delivery will be completed without delay or disruption, particularly where circumstances outside our reasonable control affect the shipping process.

Nothing in this Legal Notice excludes or limits liability that cannot legally be excluded or limited under applicable law.

In particular, nothing in this Notice excludes or limits statutory consumer rights or liability for matters that cannot legally be excluded or limited.

9. Governing Law

This Legal Notice is intended to operate in accordance with applicable UK consumer protection legislation for customers purchasing from UN1K in the United Kingdom.

Where permitted by applicable law, Brazilian law may apply to matters concerning UN1K's corporate status, internal affairs and matters that are not governed by mandatory UK consumer protection legislation.

Nothing in this Legal Notice is intended to prevent a consumer from relying on mandatory protections available under the laws applicable to them.

10. Contact

If you have any questions regarding this Legal Notice, your order, delivery, customs procedures or any other matter relating to the UN1K website, please contact us by email:

support@un1kstore.com

UN1K LTDA
CNPJ: 62.293.792/0001-97
Address: Rua Abóbora, Curitiba, PR, 81590-100, Brazil