Shipping Policy

This Shipping Policy explains the shipping, processing, dispatch, tracking and delivery procedures applicable to orders placed through the UN1K online store for delivery to the United Kingdom.

UN1K LTDA
CNPJ: 62.293.792/0001-97

1. Order Processing and Dispatch

After payment has been successfully confirmed, your order will be processed, prepared and dispatched within up to 3 business days.

This processing period may be required for:

• Order verification;
• Product preparation and quality control;
• Stock confirmation;
• Packaging;
• Logistics arrangements; and
• Generation of tracking information.

Business days do not include Saturdays, Sundays or applicable public holidays.

The delivery period begins after the order has been dispatched.

2. Delivery Time

The estimated delivery time for orders delivered to the United Kingdom is 10 business days after dispatch.

In some circumstances, delivery may take longer due to factors outside our reasonable control.

The maximum expected delivery period is 30 business days after dispatch, subject to circumstances permitted under applicable law.

Delivery times may vary depending on:

• Delivery address;
• Shipping method selected;
• Carrier operations;
• Customs processing;
• International transportation;
• Local delivery conditions; and
• Other circumstances affecting the logistics network.

The processing period and delivery period are separate.

Therefore, customers should allow up to 3 business days for order processing and dispatch, followed by the estimated 10 business-day delivery period, with a maximum expected delivery period of 30 business days after dispatch.

3. Tracking Information

Once your order has been dispatched, tracking information will be sent to the email address provided during checkout.

Tracking updates may take several business days to appear after dispatch.

It is the customer's responsibility to:

• Provide a valid email address;
• Check their inbox, spam and junk folders;
• Monitor the tracking information provided;
• Follow delivery updates from the relevant carrier; and
• Contact UN1K if the tracking information indicates a potential delivery issue.

Tracking information is provided by the carrier and may not update continuously throughout the delivery process.

4. Delivery Attempts

The delivery carrier may make multiple delivery attempts depending on its procedures and the destination address.

Customers should ensure that the delivery address is accurate and that someone is reasonably available to receive the order when required.

If delivery cannot be completed, the package may be:

• Taken to a local collection point;
• Returned to the carrier's facility;
• Held temporarily for collection; or
• Returned to UN1K.

If an order is returned because of an incorrect or incomplete address, failure to collect the package, or another delivery issue caused by information provided by the customer, any re-shipment may be subject to additional shipping costs.

Customers should carefully check the delivery information before completing their purchase.

5. Delivery Delays

Although we aim to meet the estimated delivery time, deliveries may occasionally be delayed by circumstances outside our reasonable control.

These circumstances may include:

• Carrier delays;
• Severe weather;
• Transport disruption;
• Customs inspections or processing;
• International shipping delays;
• High-volume periods;
• Public holidays;
• Operational disruptions;
• Strikes or industrial action; or
• Other events beyond our reasonable control.

If we become aware of a significant delivery issue, we will take reasonable steps to assist you and provide relevant information.

Nothing in this policy limits any statutory rights you may have in relation to delayed or non-delivered goods under applicable UK consumer law.

6. Customs, Import Duties and Taxes

Orders delivered to the United Kingdom may be subject to customs procedures, import requirements or other government processes depending on the circumstances of the shipment.

Where applicable, any duties, taxes or charges relating to your order will be handled in accordance with the applicable sales and shipping arrangements presented during checkout.

UN1K will provide relevant information about applicable charges where required before you complete your purchase.

Customers should not make unexpected payments requested by third parties without first verifying the request.

If you receive a notification requesting an additional payment in connection with your UN1K order and you are unsure whether it is legitimate, please contact us at:

support@un1kstore.com

7. Incorrect or Incomplete Delivery Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

This may include:

• Full name;
• House or building number;
• Street name;
• Apartment or unit number, where applicable;
• City or town;
• Postcode; and
• Any other information reasonably required for delivery.

If you notice an error in your delivery information, please contact us as soon as possible at:

support@un1kstore.com

If the order has not yet been dispatched, we will make reasonable efforts to update the information where possible.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

If an order is returned to UN1K because of incorrect or incomplete information provided by the customer, any re-shipment may be subject to additional shipping costs, where permitted by applicable law.

8. Lost or Missing Orders

If your order has not arrived within the applicable delivery period, please contact us at:

support@un1kstore.com

We may request your order number and other information necessary to investigate the delivery with the relevant carrier.

Where an order is confirmed as lost or otherwise undelivered, we will take appropriate steps in accordance with applicable law and the circumstances of the order.

Nothing in this section limits your statutory consumer rights.

9. Damaged Packages

If your package arrives visibly damaged, please inspect the contents as soon as reasonably possible.

If the product itself has been damaged during delivery, please contact us at:

support@un1kstore.com

Where possible, please provide:

• Your order number;
• Photographs of the external packaging;
• Photographs of the damaged product; and
• A brief description of the damage.

We will assess the situation and provide appropriate assistance in accordance with applicable law.

10. Delivery Address

Orders will be delivered to the address provided during checkout.

Please ensure that all delivery information is accurate before completing your purchase.

UN1K is not responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer, subject always to any statutory rights that cannot legally be excluded.

11. Delivery to the United Kingdom

This policy applies to orders placed through the UN1K online store for delivery within the United Kingdom.

Delivery availability may vary depending on the destination and the shipping options available at checkout.

Where delivery to a particular location is unavailable, this will be indicated during the purchasing process where reasonably possible.

12. Statutory Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict or limit any statutory rights available to consumers under applicable UK law.

Where applicable, UK consumer protection legislation may provide rights relating to delivery times, delayed deliveries, non-delivery, refunds and cancellation.

If there is a conflict between this policy and a mandatory consumer right, the applicable statutory right will prevail.

For information about cancellations, returns and refunds, please refer to our Returns & Refunds Policy.

13. Contact Us

If you have any questions regarding shipping, tracking, delivery times, customs procedures or a missing or delayed order, please contact us by email:

support@un1kstore.com

To help us assist you as quickly as possible, please include:

• Full name; and
• Order number.

UN1K LTDA
CNPJ: 62.293.792/0001-97
Address: Rua Abóbora, Curitiba, PR, 81590-100, Brazil