Refund policy
RETURN & REFUND POLICY
Return & Refund Policy
At UN1K, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
You may request a return within 14 days of receiving your order.
To qualify for a return, the item must:
- Be unused and unworn
- Be in its original condition
- Include all original tags, packaging, accessories, and documentation
- Show no signs of damage caused by misuse, improper handling, or normal wear
Items returned without original packaging or in a condition different from when received may not be eligible for a refund.
How to Start a Return
To initiate a return, please contact our support team at:
Email: contact@un1k.com
Please include:
- Order number
- Full name
- Reason for return
- Photos of the product (if applicable)
Our team will review your request and provide return instructions.
Returns sent without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Provide clear photos of:
- The product
- Packaging
- Shipping label
If approved, UN1K will cover all return shipping costs and send a replacement or issue a full refund.
Exchanges
We offer exchanges for:
- Different sizes
- Different colors
- Manufacturing defects
Exchange requests must be made within 30 days of delivery.
Customers are responsible for exchange shipping costs unless the item arrived damaged, defective, or incorrect.
Refund Process
Once we receive and inspect the returned item, we will notify you of the approval status.
If approved:
- Refunds are processed within 5–10 business days
- Refunds are issued to the original payment method
- Processing times may vary depending on your bank or payment provider
Original shipping fees are non-refundable unless the return is due to our error.
Non-Returnable Items
We cannot accept returns for:
- Used items
- Washed items
- Altered or modified products
- Items damaged by misuse
- Gift cards
- Final sale or clearance items (if clearly marked)
Order Cancellations
Orders may be cancelled before they are processed or shipped.
Once an order has been shipped, it must follow the standard return procedure.
Lost Packages
If a package is confirmed lost during transit, please contact our support team.
We will work with the carrier to investigate the issue and provide a replacement or refund when appropriate.
Contact Information
If you have any questions regarding returns or refunds, please contact us:
Email: contact@un1k.com
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM
