Returns & Refunds Policy – United Kingdom

UN1K LTDA, registered in Brazil under CNPJ No. 62.293.792/0001-97 ("UN1K", "we", "us" or "our"), operates the online store and is committed to providing customers in the United Kingdom with clear information regarding cancellations, returns, refunds and faulty products.

This Returns & Refunds Policy applies to purchases made through our online store by consumers in the United Kingdom and is intended to comply with applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, where applicable.

Nothing in this policy limits, excludes or affects any statutory rights that consumers have under applicable UK law.

1. Cancellation and Change of Mind

When you purchase a product online, you generally have a statutory right to cancel your order without giving a reason.

You may notify us that you wish to cancel your purchase within 14 calendar days from the day after you receive the goods.

To exercise your right to cancel, please contact:

support@un1kstore.com

Your cancellation request should include:

• Full name;
• Order number;
• Product(s) you wish to return; and
• A clear statement that you wish to cancel the purchase.

You do not need to provide a reason for cancellation.

After notifying us of your cancellation, you must return the goods without undue delay and, in any event, normally within 14 calendar days of notifying us of your decision to cancel.

2. Condition of Returned Products

You may handle the goods to the extent reasonably necessary to establish their nature, characteristics and functionality, in the same way that you would reasonably be able to do in a shop.

Where applicable, please return the product:

• With its original tags and labels;
• With all accessories and components supplied with the product;
• In its original packaging where reasonably possible; and
• Properly packaged to prevent damage during transportation.

If the product has been handled beyond what is reasonably necessary to establish its nature, characteristics and functionality, we may be entitled to make an appropriate deduction from the refund where permitted by law.

3. Refunds for Cancelled Orders

Once you have exercised your statutory right to cancel, UN1K will reimburse the payments received from you in accordance with applicable UK law.

The refund will normally be issued within 14 days of the earliest applicable date permitted by law, including when the returned goods have been received by us or when you provide evidence that the goods have been returned.

The refund will normally be made using the same payment method used for the original transaction, unless you expressly agree otherwise.

Where applicable, we will also reimburse the cost of the standard delivery option paid for at the time of purchase. If you selected a more expensive delivery service, we are generally only required to reimburse the amount equivalent to the least expensive standard delivery option offered by us.

4. Faulty, Damaged or Misdescribed Products

Under applicable UK consumer law, goods supplied to consumers must generally be:

• Of satisfactory quality;
• Fit for purpose; and
• As described.

These statutory rights cannot be excluded or reduced by this policy.

If you believe that your product is faulty, damaged, not as described or otherwise does not comply with your statutory consumer rights, please contact:

support@un1kstore.com

Please provide:

• Full name;
• Order number;
• Description of the problem;
• Photographs and/or videos showing the issue, where possible; and
• Any other information that may reasonably help us assess the issue.

Depending on the circumstances, your statutory remedies may include rejection of the goods and a refund, repair, replacement, price reduction or other remedies provided by applicable UK law.

For certain faulty goods, consumers may have a 30-day short-term right to reject the goods and obtain a refund. Different rules may apply after this period.

Nothing in this policy limits any statutory rights available to you under UK law.

5. Products Damaged Through Misuse or Improper Care

A product will not normally be considered faulty where the problem has been caused by circumstances such as:

• Misuse or improper use;
• Accidental damage;
• Normal wear and tear;
• Incorrect washing or care;
• Failure to follow reasonable care or usage instructions;
• Unauthorised alterations or modifications; or
• Damage caused after delivery as a result of the customer's actions.

This does not affect any statutory rights that may apply where the underlying problem existed at the time of delivery or where otherwise required by applicable law.

6. How to Return a Product

Before returning an item, please contact UN1K at:

support@un1kstore.com

Our customer service team will provide, where applicable:

• Return instructions;
• The appropriate return address;
• A prepaid return label or other return method, where applicable; and
• Any relevant deadline or reference number.

Please wait for our instructions before sending a product to an address that has not been provided by UN1K.

The product should be packaged securely and appropriately to minimise the risk of damage during transportation.

7. Return Address

For security and operational reasons, the return address is not publicly displayed on this page.

To obtain the correct return address and return instructions, please contact:

support@un1kstore.com

The appropriate return information will be provided by our customer service team.

Products sent to an incorrect address may be delayed in processing.

This provision does not affect any statutory consumer rights applicable to the return process.

8. Return Shipping Costs

Where you exercise your statutory cancellation right because you have changed your mind, you may be responsible for the direct cost of returning the goods, provided that you were informed of this before completing your purchase.

Where a product is faulty, damaged, misdescribed or otherwise does not comply with your statutory consumer rights, UN1K will cover the reasonable return costs where required by applicable law.

If UN1K provides a prepaid return label or another return method, please follow the instructions provided by our customer service team.

9. Refund Method

Refunds will normally be made using the same payment method used for the original purchase, unless you expressly agree otherwise.

Credit or Debit Card

The refund will be processed to the original payment method.

The time required for the funds to appear in your account may depend on your card issuer or financial institution.

Other Payment Methods

Where another payment method or payment provider was used, the refund will generally be processed through the same payment method or provider, subject to its applicable processing procedures.

UN1K will not charge a separate fee for issuing a refund where a refund is required by law.

10. Exceptions to the Cancellation Right

The statutory 14-day cancellation right does not apply to every type of product.

Certain goods and contracts may be excluded from the statutory cancellation right under applicable UK law, including certain personalised or bespoke products, perishable goods and certain sealed goods that are not suitable for return for health or hygiene reasons once unsealed.

Where an exception applies, this does not remove any statutory rights the consumer may have if the product is faulty, misdescribed or otherwise fails to comply with applicable UK consumer law.

11. Proof of Purchase

We may request reasonable evidence that the product was purchased from UN1K.

This may include:

• Order confirmation;
• Order number;
• Receipt;
• Payment confirmation; or
• Other reasonable evidence of purchase.

12. Contact Us

For cancellations, returns, exchanges, refunds or faulty product claims, please contact:

support@un1kstore.com

To help us process your request as quickly as possible, please include your full name and order number.

13. Your Statutory Rights

This policy is intended to explain our returns process clearly and transparently.

It does not replace, restrict or exclude any statutory rights available to consumers under applicable UK consumer protection legislation.

If any provision of this policy conflicts with a mandatory legal right applicable to you, the relevant statutory right will prevail.

Company: UN1K LTDA
CNPJ: 62.293.792/0001-97
Customer Support: support@un1kstore.com